Telephone Systems
Reliable and modern — 3CX, Yealink and Grandstream.
Phone Systems are one of the main communication channels with customers, vendors and suppliers. It needs to be reliable and modern. For 3CX in particular, we have a dedicated area covering the new AI capabilities (transcription, virtual receptionist and analytics).
A process proven across 1,200+ projects in Puerto Rico since 1999.
- 01
Assessment
60-min discovery + technical assessment. Deliverable: roadmap with priorities and estimated cost.
- 02
Design & proposal
Architecture, BOM, rollout plan and service model (project, monthly or usage-based).
- 03
Implementation
Bilingual dedicated team, weekly milestones, validation with your team and documented handover.
- 04
Maintenance & support
Operation, monitoring, patching, 24/7 support and continuous improvement reviews to keep your environment healthy.
Frequently asked questions
Quick answers — call 787.705.0555 if you need depth.
01 Which PBX vendors do you support?
3CX (we are a Titanium Partner), Yealink and Grandstream. Any of the three can run on-prem or in the cloud.
02 Do you support 3CX AI features?
Yes — transcription, OpenAI-powered virtual receptionist and analytics with sentiment scoring. See the 3CX area for per-product and per-license detail.
03 Does it work with my current PBX?
Yes, on any PBX that supports SIP. We have native integration with 3CX, Yealink and Grandstream.
04 Is it HIPAA compliant for clinics?
Yes. We deploy the system under BAA, with call encryption, retention controls and PHI masking.
05 Do you handle number porting?
Yes. We port landline numbers from Liberty, Claro, AT&T or others with no service loss.
Need help? Call us today.
Allied Technology Consulting Group is a top provider of specialized technology solutions in Puerto Rico.