Real-time sentiment scoring
Average mood per agent, queue and ring group. Spot patterns fast and focus coaching where it moves the needle.
03 / 3CX · ENTERPRISE AI PHONE SYSTEM
3CX AI Analytics
See the mood of every call — by agent, queue and ring group.
Allied turns on AI Analytics inside 3CX so operations get real visibility into customer satisfaction. Sentiment scoring, auto summaries and AI-enhanced reports show what works, what does not and where to coach the team — without digging through transcripts.
01 — Capabilities
What it does for your operation
Auto summaries per call
Every call and voicemail ends with an executive summary and the key points. Your team decides in seconds without re-listening.
AI-enhanced 3CX reports
Call Log, Extension Statistics, Ring Groups and Queue Answered Calls now include average sentiment and summary — no external dashboards.
Transcription provider to fit
Google, 3CX or OpenAI. Swap engines without touching reports — everything stays unified in the Admin Console.
Screenshots
Inside the Admin Console
Sentiment scoring
What sentiment looks like inside 3CX
The AI engine scores each call from -1 to +1 and averages across the visible window. You see the score per agent, queue and ring group inside the Admin Console native reports — no external dashboards.
Negative −1 Neutral 0 +1 Positive
Maria R. 42 calls
+0.78 Luis P. 38 calls
+0.41 Anna G. 27 calls
-0.12 Carlos T. 51 calls
+0.62 Illustrative data. The real view comes from the 3CX Admin Console.
Licensing
Availability across 3CX license editions
General summary — the exact edition can vary by market and volume. Confirm with Allied.
| Capability | STD | PRO | ENT | AI |
|---|---|---|---|---|
| Voicemail transcription | ||||
| Full-call transcription | ||||
| Auto summaries per call | ||||
| Sentiment score per agent, queue and ring group | ||||
| Enhanced reports (Call Log, Extension, Queues) |
Integrations
Engines and integrations
Good language coverage, predictable cost.
Higher accuracy on mixed-language and specialized vocabulary.
Native engine. Zero data egress to third parties, ideal for regulated sectors.
— Allied + 3CX
Why with Allied
3CX Titanium Partner
Top-tier 3CX partnership, with roadmap access, preferred support and continuous training.
25 years in Puerto Rico
1,200+ projects completed since 1999. Team in Bayamón, on-site response when needed.
Local support
Documentation, training and 24/7 support with your team. Local operation in Puerto Rico.
On-prem or cloud
3CX deployments in your data center, our hosting or 3CX Cloud — the model that fits best.
04 — FAQ
Frequently asked questions
Quick answers — call 787.705.0555 if you need depth.
01 What does 3CX AI Analytics include?
Transcription, auto summaries and sentiment scoring per agent, queue and ring group, inside 3CX native reports.
02 Which license edition do I need?
Voicemail transcription is included in PRO. Full call analytics, sentiment and summaries require ENT/AI.
03 How does sentiment help train the team?
Spots agents with low scores for focused coaching, and highlights queues with negative trends so you can adjust processes.
04 Which reports include AI metrics?
Call Log, Extension Statistics, Ring Groups and Queue Answered Calls by Waiting Time show sentiment and summary.
05 Can I switch the transcription engine?
Yes. Google, 3CX and OpenAI are interchangeable. Allied recommends the best fit for your language mix and volume.
05 — Keep exploring
Keep exploring 3CX AI
05 — Get in touch
Need help? Call us today.
Allied Technology Consulting Group is a top provider of specialized technology solutions in Puerto Rico.
3CX is a registered trademark of 3CX Ltd. Allied Technology Consulting Group, Corp. is a 3CX Titanium Partner.