Two-channel stereo diarization
Each side of the call records on its own channel, so the system knows who said what with 100% accuracy — no guessing at speakers.
01 / 3CX · ENTERPRISE AI PHONE SYSTEM
3CX AI Transcription
Every call as searchable text, with 100% speaker-level accuracy.
Allied deploys 3CX AI Transcription so your team turns calls and voicemails into accurate transcripts inside the 3CX Admin Console. No external add-ons, no third-party data sharing, full control over language and where data is processed.
01 — Capabilities
What it does for your operation
Transcription engine of your choice
Google, OpenAI or the native 3CX AI engine — pick the one that best matches your cost, language and privacy needs. No mandatory external APIs.
On-premise or cloud
Run the engine on your own GPU server for maximum data control, or in 3CX Cloud for flexibility. Encrypted HTTPS either way.
Searchable knowledge base
Transcripts are stored as vectors: your team searches by keyword, shares summaries and stops re-listening to full recordings.
Screenshots
Inside the Admin Console
Licensing
Availability across 3CX license editions
General summary — the exact edition can vary by market and volume. Confirm with Allied.
| Capability | STD | PRO | ENT | AI |
|---|---|---|---|---|
| Voicemail transcription | ||||
| Full-call AI transcription | ||||
| Auto summaries and sentiment | ||||
| On-prem deployment with local GPU |
Integrations
Engines and integrations
Broad language coverage and speed for high-volume flows.
Best-in-class quality on mixed languages and technical vocabulary.
Native engine, ideal for on-prem deployments with zero data egress.
— Allied + 3CX
Why with Allied
3CX Titanium Partner
Top-tier 3CX partnership, with roadmap access, preferred support and continuous training.
25 years in Puerto Rico
1,200+ projects completed since 1999. Team in Bayamón, on-site response when needed.
Local support
Documentation, training and 24/7 support with your team. Local operation in Puerto Rico.
On-prem or cloud
3CX deployments in your data center, our hosting or 3CX Cloud — the model that fits best.
04 — FAQ
Frequently asked questions
Quick answers — call 787.705.0555 if you need depth.
01 Which transcription engine does 3CX AI use?
Your choice: Google, OpenAI or the native 3CX AI engine. Allied helps you pick based on cost, language and on-prem vs cloud fit.
02 Where are transcripts stored?
Inside 3CX Reports, attached to the call recording. Optionally emailed to the user.
03 Does it support multiple languages?
Yes. Language is selected in the Admin Console and applied per department, queue or user.
04 Does it run on-premise without sending audio to the cloud?
Yes. The 3CX Transcription Engine runs on a local GPU server. Allied sizes the hardware and installs it.
05 Which license edition is required?
Voicemail transcription requires ENT/AI. Full-call AI Transcription requires ENT+ with AI add-on.
05 — Keep exploring
Keep exploring 3CX AI
05 — Get in touch
Need help? Call us today.
Allied Technology Consulting Group is a top provider of specialized technology solutions in Puerto Rico.
3CX is a registered trademark of 3CX Ltd. Allied Technology Consulting Group, Corp. is a 3CX Titanium Partner.